Emails remin highly popular methode of communication for many customers
Contact centers are under increasing pressure to improve productivity and increase customer satisfaction now more then ever. However emails are a high-cost channel of support for many contact centers.
Aportio InboxAgent is a unique At tool that reads and analysis incoming emils from customers and turns into real insights about what customers are thinking.
Inboxagent also classifies the emails so that it can be logged in your CRM intelligently, automzatically assigning it to the right team and initiating automated actions. It is easy to install, integrates with other channels and knowledgebases.
Agents and sales staff can focus on calue add activiteis and solving problems for their customers faster.
Managers can receive insightful information about what customers are saying and how hey are saying it.
Resolver groups get better information faster about the cause of customer concerns so they can fix the problems at source.
Reduces work, eliminates mundane tasks, correctly & consistently logs emails for happier staff and customers.
- create entries in the system of record, triages forwards to resolver groups or initiates automation
- classifies, declutters, deduplicates and route
nsights drive product & service efficiencies, improve communication with customers, identify automation opportunities and monitor trends.
- clear visuals.
- understand what customers are saying.
- how, how often, why & when
About the company
Aportio Technology Specialises in IT and contact center service automation , using artificial Intelligence to help IT center and customer support Team radically improve their service experience
Customer Success Story
The ROI is Immediate, the team are happier that their jobs are easier they can focus on higher value tasks It was simple and easy to install and the aportio folks are great to deal with.
Welcome to Aportio
Free time up for agents to serve customers
Free time up for agents to serve customers & analyse the rich information in emails so you can understand what your customers are saying to you
InboxAgent uses a range of technologies, uniquely stripping emils of unecessary images & text, to achieve high levels of accuarcy
Channel of choice
Customers get to use email rather than being forced into other forms of communication.
Rich data source
Email is a rich source of information about customer preferences and views. InboxAgent converts unstructured email into structured text that can be analysed.
Emails are scrubbed of unnecessary images and text. This makes it easier to manage once logged. InboxAgent’s ability to strip unnecessary text means that unwarranted bias is not introduced to the the analysis.
By combining new technologies, InboxAgent achieves higher levels of consistency and accuracy of classification compared to other methods, including humans.
InboxAgent associates email conversations, reducing duplication which many other solutions create in error.
By understanding email content, companies can instead focus on fixing the product or service features that matter most to their customers. the the analysis.
Handovers & triggers
Without human intervention, AI enables emails to trigger automations, be forwarded to the right resolver group and link to other channels such as bots, portals & knowledge-bases.
InboxAgent is an easy plug-in to CRM or ITSM systems, so there is no need for costly system upgrades.
With customised reports which provide analysis over time and across different metrics, InboxAgent provides dept. of understanding as your business changes
SERVICE AUTOMATION EXPERT
Our vision is to help bsuinesses to quicktly access the latest benefits that technology has to offer, so staff can stop having to do low-value tasks and customers get a great service experience.