Inbound Email Management and Insights
For Customer Service Centres and IT Help Desk
Serve your customers faster and better using InboxAgent InboxAgent uses AI to analyse customer emails. It classifies, logs and initiates automated resolution. InboxAgent provides actionable insights into what your customers are saying and frees up agent time so they can focus on serving customers.
Emails remin highly popular methode of communication for many customers
Contact centers are under increasing pressure to improve productivity and increase customer satisfaction now more then ever. However emails are a high-cost channel of support for many contact centers.
Aportio InboxAgent is a unique At tool that reads and analysis incoming emils from customers and turns into real insights about what customers are thinking.
Inboxagent also classifies the emails so that it can be logged in your CRM intelligently, automzatically assigning it to the right team and initiating automated actions. It is easy to install, integrates with other channels and knowledgebases.
Agents and sales staff can focus on calue add activiteis and solving problems for their customers faster.
Managers can receive insightful information about what customers are saying and how hey are saying it.
Resolver groups get better information faster about the cause of customer concerns so they can fix the problems at source.