Insights drive product & service efficiencies, improve communication with customers, identify automation opportunities and monitor trends
Business needs insights that helps improve customer experience
Businesses need to be able to understand clearly why customers email: the sentiment, whether it’s due to a failure earlier in the channel strategy, and repeat volume. It is so important in understanding customers and their behavior.
With Aportio, you can finally understand email demand, how to reduce demand by focusing on improving true resolutions, and measures that matter. In turn you can reduce overall cost to serve without shifting customers to another channel.
Customer satisfaction driver by better understanding their needs better
InboxAgent Recognizes that emails are a rich source of informationabout customers preferences and views
aportio InboxAgent is a unique At tool that reads and analysis incoming emils from customers and turns into real insights about what customers are thinking inboxAgents reporting focuses on the themes which help you understand why your customers are emailing you- getting it to the right resolver group faster so they can fix the customers problem and get to the root cause.
SERVICE AUTOMATION EXPERT
Our vision is to help bsuinesses to quicktly access the latest benefits that technology has to offer, so staff can stop having to do low-value tasks and customers get a great service experience.